You can find all the information on the latest government NDIS updates here.
Services can be accessed through self-referral or third-party referral utilizing the following approach:
Contact Lets Get Away Holidays Pty Ltd via:
Email: matt.tahal@hotmail.com
Phone: 0425 734 567
and the manager will be able to answer any of your questions and arrange a suitable time to meet with you.
The NDIS self-directed funding model allows Participants control over major decisions including which service provider or services you require.
Lets Get Away Holidays Pty Ltd Partners with you and supports you to manage your funding package. All referral enquiries will be responded to by the appropriate manager on the same day that it is received.
A representative from Lets Get Away Holidays Pty Ltd will arrange a time and place to meet with you and discuss your needs and your goals and how our services could support you.
We will develop a personal plan with you and agree on how we will support you and the nature of the support. We will also be in regular contact with you and regularly review and up-date your plan.
We provide you with the support that you need to build your confidence and maximise your potential. Working in partnership with you we will assist you to explore all your options and apply a creative and effective methodology to assist you to manage your funding package and achieve your goals.
Our approach is not a one size fits all approach, you are an individual, your aspirations and support requirements will differ to other individuals who we support. We will tailor our support services to meet your needs.
You can decide how much decision-making you will like. We can also assist you to become independent in managing your financial services.
Participants are our organisational focus; we at Lets Get Away Holidays Pty Ltd acknowledge your rights and actively promote your rights through our services and service delivery model. As Participants of Lets Get Away Holidays Pty Ltd there are also expectations and standards in place to support a strong and mutually agreeable partnership.
- The Participant has access to all information about themselves held by the organisation.
- In cases where a Participant has a legal guardian or advocate appointed to act on their behalf, the rights of the guardian or advocate are to be acknowledged and respected to the extent stipulated in the guardianship or advocacy arrangements
- The Participant, with their permission, their person responsible must be involved in decisions about their plan. Plans will be developed including goals, activities, services and time frames.
- The Participant will be made aware of the standard of service, which they can expect. Services will be provided in a safe manner which respects the dignity and independence of the Participant, is responsive to the social, cultural and physical needs of the Participant and their family.
- The Participant’s services should be decided with the Participant’s agreement. Participants have the right to refuse a service.
- The Participants have a right to complain about the service they are receiving without fear of being disadvantaged.
- Complaints by Participants will be dealt with fairly, promptly and without discrimination. The Participant may involve an advocate of their choice to represent his/her interests.
- A person-centred approach will ensure the Participants’ views and choices will be at the centre of all planning and evaluation of the service maximising social participation and cultural inclusion.
- Participant’s rights to privacy and confidentiality will be respected at all times.
- Participants have a right to information and support to understand and exercise their legal and human rights.
Participants are required to advise Lets Get Away Holidays Pty Ltd if he/she is going to be absent from the service or a scheduled meeting. We ask that a minimum of 24 hours’ notice is provided, notice can be provided in any acceptable communication format being phone, email, voice mail message or face to face.
- Participants need to take responsibility for the results of any decisions they make.
- Participants are to play their part in actively participating in the service.
- Participants need to respect the property of Lets Get Away Holidays Pty Ltd.
- Participants need to be punctual.
- Participants need to provide accurate information about themselves.
- Person Responsible / Participant Representative/Parent/Guardian responsibilities
- Person Responsible / Participant Representative Parent or Guardian will act in a way that respects the rights of the Participant and staff.
- Person Responsible / Participant Representative / Parent or Guardian will speak to the staff and make requests in respectful ways.
- Person Responsible / Participant Representative/ Parent or Guardian will share appropriate information only with the correct people.
- Person Responsible / Participant Representative/ Parent or Guardian will work with the Lets Get Away Holidays Pty Ltd’s representative to ensure information is correct and clearly explained.
At Lets Get Away Holidays Pty Ltd we welcome feedback and regard this as a primary method for identifying areas of strengths and weaknesses in our service delivery model that is leveraged to support our continuous service improvement framework. We also support the standards outlined by the NSW Disability Standards that stipulates that all participants, families, advocates or carers have the opportunity to make a complaint and provide feedback.
Lets Get Away Holidays Pty Ltd has implemented the Lets Get Away Holidays Pty Ltd Feedback, Complaints Policy and Procedure. All stakeholders can freely make a complaint without any recrimination. Lets Get Away Holidays Pty Ltd employees are aware of the supporting policy and procedures and will ensure it is adhered to at all times.
The procedure to lodge a complaint or provide feedback will be discussed during the Initial Meeting and ongoing service reviews. Early resolution of a concern or complaint will always be attempted in a collaborative approach reducing the risk of the situation escalating.
Complaints and feedback can be lodged in the following ways:
In writing, via email: matt.tahal@hotmail.com or contact: 0425 734 567 and speak directly to Lets Get Away Holidays Pty Ltd’s Director – all employees are able to receive your feedback.
- Speak directly to your Lets Get Away Holidays Pty Ltd Support Coordinator, either face to face or over the phone
- Lets Get Away Holidays Pty Ltd Director on Phone arrangements can be made to meet and discuss
- the concern or lodge the complaint face to face as well.
- Complete the Lets Get Away Holidays Pty Ltd Complaints and Feedback Form provided in the Participant Handbook.
- Complaints and feedback help us to know your experience with our service.
We will always try to resolve complaints quickly and efficiently. If the complaint has not been resolved quickly at the source, Lets Get Away Holidays Pty Ltd’s Director will contact you with an initial response and let you know how we will manage the complaint.
You are able to appeal if you are not happy with how we have managed your compliant or the outcome.
NDIS Quality and Safeguards Commission
Email: contactcentre@ndiscommission.gov.au
Phone: 1800 035 544
National Disability Insurance Agency (NDIS Participants)
Email: feedback@ndis.gov.au
Phone: 1800 800 110
Department of Social Services Feedback
Phone: 1800 634 035
Email: complaints@dss.gov.au
Website: www.dss.gov.au
National Disability Abuse and Neglect Hotline
Phone: 1800 880 052
TTY: 1800 301 130
National Relay Service: 1800 555 677
Translating and Interpreting Service: 131 450
The hotline is open 8am–8pm (AEST), every day, Australia-wide.
Email: enquiries@disabilityhotline.org
Website: www.disabilityhotline.org
Australian Human Rights Commission
Phone: (02) 9284 9600
TTY: 1800 620 241
Complaints info line: 1300 656 419
General enquiries and publications: 1300 369 711
Fax: (02) 9284 9611
Email: complaintsinfo@humanrights.gov.au
Website: www.humanrights.gov.au
Complaints Resolution and Referral Service
Phone: 1800 880 052
TTY: 1800 301 130
National Relay Service: 1800 555 677
Translating and Interpreting Service: 131 450
Email: crrs@workfocus.com
Website: www.crrs.net.au
The Mental Health Emergency Response Line
Metropolitan: 1300 555 788
Rural link: 1800 552 002
Advocacy and Complaint Appeal Groups
– Advocacy Support Group
– People with Disability Australia (PWDA)
– Group and individual advocacy services: Phone: (02) 9370 3100 or toll free 1800422015
– Website: www.pwd.org.au
Participants’ medication will be managed by Lets Get Away Holidays Pty Ltd based on our Policies and procedures. For more information, please ask staff.
Participants Money will not be handled at Lets Get Away Holidays Pty Ltd’s head office.
At Lets Get Away Holidays Pty Ltd we will ensure that we are:
- free from violence, abuse, neglect, exploitation or discrimination
- in a safe environment that is appropriate to their needs
- where any risks to them are identified and managed
- where their needs are met by workers who are competent in relation to their role, hold relevant qualifications and expertise and experience in providing person centred support
- where incidents are acknowledged responded to and well managed and learned from
At Lets Get Away Holidays Pty Ltd, we ensure that participants get priority with choosing how to access their NDIS plan. It is imperative that we sit together and have your input into your plan. Should you have any adjustments during the plan, please do not hesitate to contact our team, in order that you get the best of your service.
The following procedures are to be implemented to ensure that Lets Get Away Holidays Pty Ltd meets its policy objective of ensuring that all Participants of the Lets Get Away Holidays Pty Ltd have the same level of privacy, dignity and confidentiality as is expected by the rest of the community.
Lets Get Away Holidays Pty Ltd will:
- Only collect information about the Participant that can be shown to be directly relevant to effective service delivery and the Lets Get Away Holidays Pty Ltd’s duty of care responsibilities.
- Seek the written consent of the Participant or family prior to obtaining information from any other source.
- Seek the written consent of the Participant or family prior to releasing information to any other source.
- Ensure that personal information is stored securely and is not left on view to unauthorized Lets Get Away Holidays Pty Ltd staff or the general public.
- Ensure that only those Lets Get Away Holidays Pty Ltd staff who need access to the above information will be granted access.
- Advise the Participant and family of the nature of the personal information that is held by the Lets Get Away Holidays Pty Ltd about the Participant.
- Advise the Participant and family of their right to view the information that the Lets Get Away Holidays Pty Ltd keeps in respect of the Participant.
- Ensure that personal information about a Participant is only held by the Lets Get Away Holidays Pty Ltd as long as it is remains relevant to the delivery of effective services and the Lets Get Away Holidays Pty Ltd’s duty of care obligations.
- Promptly investigate, remedy and document any consumer grievance regarding privacy, dignity or confidentiality.
Lets Get Away Holidays Pty Ltd values individual Values and Beliefs. We have a diverse group of participants.
- Lets Get Away Holidays Pty Ltd Participants perceive events uniquely and in keeping with their individualized needs and past experiences.
- All Participants participate in care that is respectful and non-judgmental among individuals and is influenced by past experiences and social support.
- All Participants and families are actively involved in collaboration and decision-making regarding their care.
- All Participants are capable of assuming personal responsibility for their health, regardless of their unique abilities and challenges.
- All Participants grow and change in an environment of acceptance, trust and empathic understanding.
- Sustained Participant change occurs when Participants feel ready and supported to do so and not necessarily when the system expects it.
- Support workers believe in an individual’s ongoing capacity for self-determination and growth and in their own abilities to foster this process with Participants.
We can assist you with the following NDIS support categories:
Note: Write down your registration groups in here
0136 Group/Centre Activities
0132 Support Coordination
0125 Participate Community
0120 Household Tasks
0117 Development-Life Skills
0116 Innova Community Participation
0115 Daily Tasks/Shared Living
0114 Community Nursing Care
0111 Home Modification
0108 Assist-Travel/Transport
0107 Assist-Personal Activities
0106 Assist-Life Stage, Transition
0102 Assist Access/Maintain Employ
0101 Accommodation/Tenancy
Cancellation by the Participant:
If a participant makes a short-notice cancellation, which is after 3 pm the day before the service. The provider may charge up to 100% of the agreed price for their time and travel.
A cancellation is a short notice cancellation if the participant does not show up for scheduled support within a reasonable time or is not present at the agreed place and within a reasonable time when the provider is travelling to deliver the support.
Cancellation by the Provider:
In the event of a provider’s short notice cancellation (or a no-show), you (participant) may be eligible to recover 100% of the fee associated with the activity, in accordance with the terms outlined in the service agreement with the service provider.
Prior to signing this service agreement, any arrangements concerning the associated fees must be communicated with the service provider. Cancellations can be communicated via email, text, or phone call.
Communication is through a variety of methods. Examples include, but are not limited to, plans, group emails, telephone, email, our organisational website and meetings.
We are committed to providing Participants with information and support through the process of transition or exit from our programs or services. For more information on how to exit or transfer, please speak to your Plan Manager or you may request a copy of our service exit and transition policy and procedure.
- All Participants are provided with the necessary information and explanation in appropriate communication formats in relation to their transition/ exit from the service.
- Participants are provided with information and support through the process of transition or Exit from the organisation’s programs or services.
- Participant transition strategies and exit planning will be documented in the Participant’s individual person-centred plan.
- The Participant exit process is clear and that the organisation adopts fair and non-discriminatory processes when a Participant chooses to or is required to leave the service.
Just as the phrase “person centred” suggests, a Person-Centred Approach is about ensuring someone with a disability is at the centre of decisions which relate to their life.
A person-centred process involves listening, thinking together, coaching, sharing ideas, and seeking feedback. This process is ongoing to make sure each person is supported towards their personal goals, even as they evolve and change.
The ultimate aim is to understand what each individual person wants and needs to live their own, personally defined, good life.
It is most successful when friends and family can support the process and help identify and develop the person’s strengths.
We make sure we have a person-centred approach across all our services– our customers, their families, and carers choose when and how they receive support, and by whom it’s provided.
When we are working with someone, we make sure we keep their strengths and interests, their communication preference, and who people they would like to involve, top of mind.
The term ‘person-centered’ describes service and supports that are centered on an individual and their strengths, needs, interests and goals. Person-centered service delivery ensures that people with disability lead and direct the services and supports they use.
Person Centered Plans are prepared with the Support Coordinator, Participant and/or parent, career or person responsible on entry into the service. This is a written document that is reviewed every six (6) months or as required. The intention of person-centered approaches is to maximise, as much as reasonably possible, the capacity for people with disabilities to take control of their lives.
Person-centered approaches ensure that Participants are at the center of service design, planning, delivery and review. The Participant shapes and direct services and support arrangements to suit their strengths, needs and goals with the support of families, friends, careers, advocates and their circle of support.